FAQs

Best consumed within 30 days after opening for maximum freshness and flavor.

Our coffee keeps great in the bags we send them in. These bags are fitted with a resealable zipper and one way degassing valve to keep oxygen out.

An airtight coffee container will also work great.

Each coffee will have a brew guide with our recommendations for different brewing methods and ratios. This can be found on the product page here

We are currently roasting to order as needed. Turnaround times are 1-3 days for new orders.

This is our way of communicating the unique flavors we find in our coffees. These flavors are the result of the terroir, processing, variety, and roasting.

For example, if we brewed three different specialty coffees from Brazil, Ethiopia, and Indonesia and tasted them side by side, you would notice significant differences between them. The flavors help characterize those differences in the hopes of creating a common language between each other and being able to say what we like.

We do not add any artificial flavors or sweeteners to our beans.

Roast level refers to the overall color of the beans and is indicative of flavor. We offer light, medium and the occasional dark roast. Certain coffees will excel as a light roast while others benefit from going a bit darker.

We roast each coffee several different ways before deciding on a "roast profile" that we feel captures the best a coffee has to offer.

Because we pay a premium for delicious coffees we typically roast on the lighter end of the roast spectrum. This enables us to preserve the unique qualities of the beans which tend to disappear at darker roast levels.

Sometimes our emails get sent to your promotions or spam folder. If you checked out using Paypal or ShopPay they will save your phone number and the notifiactions are sent to you as a text message. Phone carriers will occasionally block these texts as spam.

If you still are unable to find your confirmation after checking these places please email hello@zazencoffee.co with the name on your order. We will lookup your order and send you that confirmation.

Please try checking with your neighbors and deliver person. Also check around your normal delivery area as they are someitmes placed somewhere different. Sometimes carriers mark packages as being delivered but not actually deliver them until the following day.

If you are still unable to track down your package reach out at hello@zazencoffee.co with your name and order number and a description of the issue you're experiencing.

We appreciate your business and want to make it right. Please email hello@zazencoffee.co with your name, order number and a description of the issue you are experiencing.

We want to make this right. Please email us at hello@zazencoffee.co with your name, order number and a photo of the incorrect order. We will send you a correct replacement order.

Subscriptions are processed every Tuesday. Your subscription will be shipped out within 24 hours of your order being processed.

Please follow the steps below:

1. Log in to your account.

2. Select "Subscriptions".

3. Select "Click here to view subscription".

4. Locate the Subscription you would like to change. Select "Edit" and choose a new frequency in the dropdown box.

Please follow the steps below:

1. Log in to your account.

2. Select "Subscriptions".

3. Select "Click here to view subscription".

4. Under the Billing Schedule, locate the scheduled order you would like to skip and select "Skip payment". Your payment will be skipped until the next scheduled payment.

Please follow these steps:

1. Log in to your account.

2. Select "Subscriptions".

3. Select "Click here to view subscription".

4. Select "Cancel my subscription"

Please follow the steps below:

1. Log in to your account.

2. Select "Subscriptions".

3. Select "Click here to view subscription".

4. To change shipping information: locate the Shipping tab and select "edit".

5. Make desired changes.

6. Select "Save".

7. To Change Billing information: Repeat steps 4-6 but select "Edit" under the Payment Method tab.